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The Surprising Psychology Behind No Call, No Show – And How to Nip it In the Bud

By Coach Robin Piccione, Communication, Emotional Intelligence, HR, Motivation, Uncategorized

No Call, No Show No call, no shows cost small businesses thousands each year, lower morale, and strain customer service. Employees often skip shifts without notice due to fear, overwhelm, or disengagement—not just laziness. The fix? Set clear attendance policies, encourage open communication, use scheduling…

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Leadership Peaks and Troughs and How to Not Get Stuck

By Coach Ernest Lewis, Communication, Emotional Intelligence, Leadership, Mindset, Uncategorized

Leadership is a rollercoaster full of highs, lows, and twists. Small business owners can ride it with more steadiness by leaning on servant leadership (serving your team first) and emotional intelligence (EQ) (self-awareness, empathy, and resilience.) Together, these tools help you process challenges, build trust,…

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