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Emotional Intelligence

The Surprising Psychology Behind No Call, No Show – And How to Nip it In the Bud

By Coach Robin Piccione, Communication, Emotional Intelligence, HR, Motivation, Uncategorized

No Call, No Show No call, no shows cost small businesses thousands each year, lower morale, and strain customer service. Employees often skip shifts without notice due to fear, overwhelm, or disengagement—not just laziness. The fix? Set clear attendance policies, encourage open communication, use scheduling…

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Leadership Peaks and Troughs and How to Not Get Stuck

By Coach Ernest Lewis, Communication, Emotional Intelligence, Leadership, Mindset, Uncategorized

Leadership is a rollercoaster full of highs, lows, and twists. Small business owners can ride it with more steadiness by leaning on servant leadership (serving your team first) and emotional intelligence (EQ) (self-awareness, empathy, and resilience.) Together, these tools help you process challenges, build trust,…

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Self-Leadership

Leadership on Steroids – Leading from the Heart Through Self-Leadership

By Coach Ernest Lewis, Emotional Intelligence, Gratitude, Leadership, Self Leadership, Success
Leadership doesn’t start with a title. It starts with you. Self-leadership means owning your mindset, habits, emotions, and accountability before leading others. For business owners, it’s essential: mindset drives momentum, habits build systems, emotions need management, and accountability begins within. Lead yourself first, and your...
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Coach Ernie Networking Success Reflection Imposter Syndrome Burnout

Imposter Syndrome: Still Crashing the Party in 2025

By Coach Ernest Lewis, Continuous Improvement, Emotional Intelligence, High Performance, Leadership, Mindset, Motivation, Success
Even seasoned business owners feel imposter syndrome. It’s not weakness, it’s proof you care. Mistakes are growth, uncertainty is part of innovation, and authenticity builds trust. Feeling doubtful doesn’t make you an imposter; it makes you human. The real leaders are the ones who keep...
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